Current Region: Global (EN)
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How can we help you?
Thanks to the renowned durability of Welch products, many of our pumps are still in service decades after purchase. Should your pump require maintenance, our qualified technicians provide fast repair service at a fair price. For do-it-yourself maintenance, simply search for your pump’s model number on our website to find original Welch repair kits.
Pump problems? We’re here to help. Using state-of-the-art equipment, our experienced technicians will quickly restore your pump to top performance – regardless of its age.
Expert Repairs. On Site and On Time.
Can’t send your pump to us? We’ll come to you. Whether you need start-up of new vacuum components and systems, troubleshooting, maintenance, or repairs, our expert technicians offer comprehensive on-site support. Thanks to our large network of service locations, we can ensure short travel times and fast solutions in case of emergencies.
While we work on your pump, you can work with ours. At short notice and at a reasonable price, we offer like-new exchange products to keep you working while your vacuum pump is being repaired, or if it is defective. In either case, you receive an updated unit in excellent condition, which is thoroughly tested in accordance with new-product criteria.
Our "rolling laboratory" gives you the chance to personally experience Welch pumps, pumping units and gauges, in the comforts of your own facilities. You can also get a closer look at the unique quality and technology of Welch products with our cutaway models.
Join our informative seminars to refresh your knowledge and learn the correct handling of Welch products. We offer a diverse selection of focused topics, moderated by leading experts.
The seminars listed below will be held in German. Please contact us to arrange a seminar in another language.
Our streamlined process ensures that your pump is repaired and returned as quickly as possible. Key elements of our service include the following:
Please follow the guidelines below to ensure a safe and expedient repair process.
A. Decontaminate the Pump
Contamination Reduction Procedure for Direct and Belt-Driven Pumps
B. Pack the Pump
Warranty on New Pumps, Systems, Accessories and Parts
Gardner Denver Thomas, Inc., Welch Vacuum Technology products are warranted to be free from defects in material and workmanship. Under this warranty, the liability of Gardner Denver Thomas, Inc., Welch Vacuum Technology is limited to servicing, adjusting, repairing, or replacing any unit or component part which in the judgment of Gardner Denver Thomas, Inc., Welch Vacuum Technology has not been misused, abused, or altered in any way, or damaged by ingestion of foreign material causing impaired performance or rendering it inoperative. Foreign materials include solids, liquids other than pump oil, corrosive gases, and water or solvent vapor. No other warranties are expressed or implied.
The method of executing this warranty (servicing, adjusting, repairing, or replacing), shall be at the discretion of Gardner Denver Thomas, Inc., Welch Vacuum Technology. Under this warranty, vacuum pumps that have been operated within a vacuum system, or other system, for any period, however short, will be repaired rather than replaced.
The warranty is effective for one year from the date of original purchase, on condition that:
If the product has become defective through misuse, abuse, alteration, or ingestion of foreign material, repairs will be charged regardless of the age of the product. In this event, an estimate of the repair costs will be submitted and authorization of these charges will be required before the product is repaired and returned.
Non-Warranty (Paid) Repairs
About Welch Vacuum
Welch is a recognized provider of vacuum pumps, systems, and fittings for industrial, life sciences, and laboratory applications. We design, manufacture, and deliver products meeting the strictest requirements for mission-critical applications, and provide a comprehensive offering of products and great engineering capabilities to fit our customers’ needs.
As a reliable and trusted partner for OEMs, we stand up to the challenge of supplying best-in-class products and solutions on time to manufacturers of equipment in the life sciences, healthcare, and industrial segments.
Am Vogelherd 20, 98693 Ilmenau, Germany | +49 3677 604 1000